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Customer Service

Shipping & Delivery

All items are  shipped out for delivery just before Rosh Hashanah. We want your items to be as fresh as possible!  We guarantee arrival in perfect condition to the addresses given on your orders. Expedited shipping is available for orders close to the holiday, please check ground transit times to make sure your package will reach its destination in time! 

Privacy & Security

Without the information you provide us, we would be unable to provide you with our products and services. 

We treat your personal information with extreme care. www.mykoshergifts.com makes a commitment to guard your online privacy to the best of our ability. To do so,www.mykoshergifts.com will: 1) Continue to use professional, state of the art equipment and software to protect you from personal information theft. 2) Collect only the information required to deliver our products and services. This includes collecting marketing information which enables us to offer you products of interest and enables us to administer our business operations. 3) Permit only authorized trained employees access to information required to conduct business. 4) If outside organizations are hired for support services, we require them to conform to our privacy policy. 5) We do not share personally identifiable financial details regarding a specific customer, other than the delivery of products and services, or as disclosed to customers when information is collected, or when a customer consents to use. 

You may find links to other websites from www.mykoshergifts.com. If so, we are not responsible for the privacy policies of those linked sites and these links are in no way an endorsement of those websites, or the products, or services they contain.

If you email, or phone www.mykoshergifts.com and offer us your email address, your email will be used to respond to your questions, or feedback. We may also use your email address to send you future information about our products or services. We will not share, or sell your email address to a third party. You may opt-out of email communication with us at anytime by emailing us or calling 1-718-285-6177

By utilizing www.mykoshergifts.com, you are consenting to the collection and use of the information as outlined in this privacy policy. We reserve the ability to alter our privacy policy and will post these changes on this webpage if this occurs.

Returns & Replacements

Our goal is your satisfaction! www.mykoshergifts.com will, within reason and ability, resolve customer satisfaction issues as quickly as possible. Our customer service phone number is 1-718-285-6177

Issues must be reported via email or phone within 48 hours of receipt of goods. 

Claims for orders returned because of incorrect recipient shipping information submitted by the customer will not be honored. It is a customer’s responsibility to providewww.mykoshergifts.com with correct shipping information.

If an item arrives broken, we will replace it to the best of our ability. As some items sell-out, we may make substitutions. 

While we do our best to make sure you and your friends/family receive order(s) in a timely manner, we rely on UPS for professional delivery service. Although rare, UPS does occasionally have delivery issues. If UPS attempts delivery and fails, www.mykoshergifts.com will not be held responsible. 

mykoshergifts.com may substitute food items of equal or better value depending upon availability.

Corporate, Group & Special Orders

Corporate accounts are our specialty! Our distinctive products make unique and thoughtful gifts for your clients or supporters. Volume discounts available.

Viewing Orders

Order information is emailed to you upon placing your order. If you registered for an account, all prior orders are visible in your account home screen.

Payment Methods:

We welcome VISA, MasterCard, Discover and American Express. Please call our customer service line at 1-718-285-6177 if you need a bulk purchase or if you have any questions.